IMPORTANT: THIS PRIVACY NOTICE DOES NOT APPLY TO CLIENT DATA. RCLiveQA’s confidentiality/privacy and other obligations with respect to its Services, and Client Data (which is data collected and controlled by RCLiveQA Clients as part of RCLiveQA’s cloud services), are governed solely by the agreements under which the Services are provided to our Clients. The traditional licensees of RCLiveQA Services are residential and commercial real estate property owners and property managers (again, collectively, as used in this Privacy Notice, “RCLiveQA Clients” or “Clients”). RCLiveQA generally has no direct relationship with the individuals to whom our Clients’ Client Data may pertain; RCLiveQA merely hosts or processes such data on behalf of our Clients.
If you have any questions about the data practices of a RCLiveQA Client that uses RCLiveQA Services to process your personal information, please contact the RCLiveQA Client directly. To reach out to your property manager, simply look up your apartment community on RENTCafé – first choose your city and you’ll then have the option to perform a search by property name. Once you’ve found your apartment community, you will see helpful information listed (phone no. included) that you can use to contact your property manager.
The RCLiveQA Sites may contain links to other third-party websites. The information practices or content of such other websites is governed by the privacy statements or notices of such other websites. RCLiveQA encourages you to review the privacy statements or notices of such other websites to understand their information practices.
Some countries, including countries in the European Economic Area (“EEA”), impose certain responsibilities on data controllers and data processors. A company is a data controller when it has the responsibility of determining why and how personal information is processed, whereas a company is a data processor when it processes personal information on behalf of a data controller. RCLiveQA is a data processor and not a data controller under GDPR with respect to Client Data. RCLiveQA Clients are data controllers because they make all decisions about how or why Client Data, containing personal information or not, is to be processed, including any disclosure or transmission to third parties. If personal information pertaining to you as an individual has been submitted or entered into a RCLiveQA Service by or on behalf of a RCLiveQA Client, or was otherwise collected by a RCLiveQA Service on behalf of a RCLiveQA Client, and you wish to exercise any rights you may have to access, correct, amend or delete such Client Data, please inquire with the RCLiveQA Client directly. If an authorized RCLiveQA Client requests that we update or remove the data in question and the Client has no ability to do so via use of the Services, we will acknowledge their request within 30 days.
Please note that most of the personal information RCLiveQA collects and maintains RCLiveQA maintains on behalf of RCLiveQA clients, as a service provider to those RCLiveQA clients. As a result, RCLiveQA clients’ privacy policies, not this Privacy Statement, cover that information. As a result, if you make a request to us with respect to such data, we will refer you to the RCLiveQA client (for instance, property management companies) on whose behalf we may maintain the information to assist you with your request.
Categories of Personal Information Collected and Disclosed under the CCPA
The CCPA provides California residents with the right to know what categories of personal information RCLiveQA, in its capacity as a “business,” has collected about them and what categories of third parties RCLiveQA has disclosed their personal information to for a business purpose in the preceding 12 months (e.g., to a service provider). California residents can find this information below:
Category of Personal Information |
Categories of Third Parties to which Personal Information is Disclosed by RCLiveQA for a Business Purpose |
Identifiers |
Service Providers |
Personal information categories listed in Cal. Civ. Code § 1798.80(e) |
Service Providers |
Commercial information |
Service Providers |
Internet activity or electronic network activity information |
Service Providers |
Professional or employment-related information |
Service Providers |
Inferences drawn from other personal information to create a profile |
Service Providers |
The categories of sources from which we collect personal information and our business and commercial purposes for using personal information are set forth below in the sections titled “Information We Collect,” “Cookies,” and “How We Use Information We Collect.”
Right to Opt-Out of the “Sale” of Personal Information under the CCPA
If you are a California resident, you have the right to opt out of the “Sale” of your personal information. Under the CCPA, “Sale” is defined broadly and includes the transfer of personal information by a business to a third party for valuable consideration (even if there is no exchange of money).
In RCLiveQA’s role as a “business” under the CCPA, we may disclose or “Sell” personal information for purposes defined under the CCPA. You may opt out of the “Sale” of your personal information by submitting a request on our Privacy Feedback form or contacting us as set forth below. California residents have the right not to receive discriminatory treatment by RCLiveQA for the exercise of their rights conferred by the CCPA.
The categories of personal information we have disclosed or may have “Sold” and the categories of third parties we have disclosed to or may have “Sold” personal information to in the preceding twelve months are listed below:
Category of Personal Information “Sold” |
Category of Third Party to Which Personal Information was “Sold” |
Identifiers |
Property managers and representatives of apartment buildings, storage facilities, and/or commercial properties |
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) |
Property managers and representatives of apartment buildings, storage facilities, and/or commercial properties |
Commercial information |
Property managers and representatives of apartment buildings, storage facilities, and/or commercial properties |
Internet or other electronic network activity |
Property managers and representatives of apartment buildings, storage facilities, and/or commercial properties |
Inferences drawn from other personal information to create a profile about a consumer. |
Property managers and representatives of apartment buildings, storage facilities, and/or commercial properties |
Our business and commercial purposes for “selling” personal information can be found below in the section titled “How We Use Information We Collect.” RCLiveQA does not have actual knowledge of any “Sale” of personal information of minors under 16 years of age.
For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:
www.priv.gc.ca/en/Website:
TTY: (613) 992-9190
Facsimile: (613) 947-6850
Toll-free: (800) 282-1376
Phone: (613) 995-8210
Address: 112 Kent Street, Ottawa, ON K1A 1H3
Rectifying Personal Information Submitted on RCLiveQA Sites
If we have collected and processed your personal information based on your consent, you can withdraw your consent at any time by contacting us using the Privacy Feedback form. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Visitors who wish to correct, update, change, or erase the personal information they submit on certain RCLiveQA Sites should be able to go back to the applicable registration page or web form to edit their user or organization record. However, some of the information voluntarily submitted that is not personal information, such as a response to a poll or a survey, is typically aggregated and thus not correctable, updatable, changeable, or erasable. For additional information or problems accessing your information from such page, call us at +1 (805) 699-2040, or contact us using our Privacy Feedback form. If you consider that we have processed your personal information in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with the data protection supervisory authority in your country.
Your Right To Request Disclosure of Information We Collect And Share About You
RCLiveQA is committed to ensuring that you know what information we collect about you. You can request the following information from us, with respect to personal information we have collected:
RCLiveQA will respond to such requests if required by law, in which case the response will cover the 12-month period preceding our receipt of the request.
Your Right To Request the Deletion of Personal Information We Have Collected
Upon receiving a deletion request covered by the GDPR, the CCPA, or other applicable privacy law with respect to RCLiveQA Sites, RCLiveQA will delete the personal information we have collected about you, except for where we have a legitimate business purpose to retain such information, or situations where specific information is necessary for us to: provide you with a good or service that you requested, perform a contract we entered into with you, maintain the functionality or security of our systems, or comply with or exercise rights provided by the law. The law also permits us to retain specific information for our exclusively internal use, but only in ways that are compatible with the context in which you provided the information to us or that are reasonably aligned with your expectations based on your relationship with us.
We Are Committed To Honoring Your Rights
If you exercise any of the rights explained in this Privacy Statement, RCLiveQA will continue to treat you fairly. In particular, this means that if you exercise any rights under this Statement, you will not be denied or charged different prices or rates for goods or services, or provided a different level or quality of goods or services than others.
How RCLiveQA Will Respond to a Request to Exercise Your Rights
For individual rights requests covered by the CCPA, RCLiveQA will provide a substantive response to your request generally within 45 days from when we receive it, although it may take longer under certain circumstances. For individual rights requests covered by the GDRP, RCLiveQA will provide a substantive response to your request generally within 30 days from when we receive it, although it may take longer under certain circumstances. For individual rights requests covered by other applicable laws, RCLiveQA will provide a substantive response within the timeframe set forth in such law. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavour to provide you with an explanation as to why.
We may ask you for additional information to verify your identity for purposes of responding to a request you have made. If RCLiveQA is unable to verify your identity with the degree of certainty required, we will not be able to respond to the request.
Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with the applicable law pertaining to powers of attorney.
How to Make a Request to Exercise Your Rights
To exercise any of the rights above, or to ask a question, contact us at (800) 866-1124, using our Privacy Feedback form.
Your California Privacy Rights Regarding Direct Marketing
As stated elsewhere in this Privacy Statement, and in accordance with California Civil Code section 1798.83, RCLiveQA does not disclose personal information collected on the RCLiveQA Sites to third parties for their direct marketing purposes. (California Civil Code section 1798.83 permits users of a website that are California residents to request certain information regarding the disclosure of personal information to third parties for their direct marketing purposes).
The personal information we collect may include:
Information we collect automatically: When using a RCLiveQA Site, certain information is automatically collected by most browsers or through your device (such as your IP address, your operating system, your browser, device information, unique device identifiers, mobile network information, request information (speed, frequency) and information about how you interact with a RCLiveQA Site and other websites). personal informationSome of this information is collected using cookies and similar tracking technology, as explained in the “Cookies” section below.
Information we collect from other sources: In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, data providers, social media platforms, as well as from other third parties. This information may include:
Google Analytics: This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Further information on how Google collects and uses this data can be found at www.google.com/policies/privacy/partners/.
Google Doubleclick: This website uses cookies by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
Facebook: This website uses cookies from Facebook to deliver relevant advertisements.
Microsoft: This website uses cookies by Microsoft to enable user tracking across Microsoft domains.
If you are resident in or a visitor from the EEA, our legal basis for collecting and using the information and personal information described in this Privacy Statement will depend on the information or personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you where we need the personal information to perform a contract with you, where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent to do so. Typically, our legitimate interests include: (i) providing, improving and personalizing the RCLiveQA Sites and Services; (ii) managing our relationship with you; and (iii) conducting our marketing activities. In some cases, we may also have a legal obligation to collect personal information from you.
RCLiveQA may post a list of clients and testimonials on RCLiveQA Sites that contain information such as client names and titles. In such cases, RCLiveQA obtains the consent of each such person prior to posting any information on such a list or posting testimonials.
As described above, RCLiveQA may share your personal information with contracted service providers so that these service providers can provide services on our behalf.
If you are using the RCLiveQA Sites or Service from outside the United States, please be aware that your information may be transferred to, stored, and processed by RCLiveQA in our facilities and by those third parties with whom we may share your personal information, in the United States and other locations where we have offices. These countries may have data protection laws that are different to the laws of your country. This Privacy Statement shall apply even if RCLiveQA transfers such information or personal information to other countries. By registering to attend an event, contacting us through our web form or providing information or personal information to us on any RCLiveQA Sites in any other context, you consent to the transfer of your information and personal information among these facilities, including those located outside your home country.
If you are located in the EEA, we will comply with applicable legal requirements and have taken appropriate safeguards to require that your personal information remains protected in accordance with this Notice in relation to the transfer of personal information outside of the EEA. In all such cases, we will only transfer your personal information if:
In relation to transfers of information between our group companies, we have implemented the EU Model Clauses, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection law.
You may request a copy of the safeguards that we have put in place in respect of transfers of personal information by contacting us as described in the Contacting Us section below.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such data. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
By phone at: 1 (800) 866-1124
By email at: privacy@rentcafe.com
In writing at: Attention – Privacy Manager, 430 S. Fairview, Santa Barbara, CA 93117, USA
Canada. If you have questions regarding our Privacy Policy or the use of information collected, you can contact our Information Officer using any of the methods below:
By phone at: +1 (805) 699-2040
By email at: privacy@rentcafe.com
In writing at: Attention – Privacy Manager, 430 S. Fairview, Santa Barbara, CA 93117, USA
He or she will attempt to answer any questions or concerns you might have. If you wish to make a formal complaint about our privacy practices, you may make it in writing to our Information Officer. We will acknowledge receipt of your complaint, ensure that it is investigated promptly and that you are provided with a formal decision and reasons in writing.
European Union. If you have questions regarding our Privacy Policy or the use of information collected, you can contact us using any of the methods below: